CityTowers Property Management
The Trusted Partner in Condominium Management

Building and maintaining valuable relationships with condo owners and directors and creating a positive living environment in the community – this is the mission of CityTowers Property Management, an independently-owned Canadian condominium management company. With a team of 27 employees, CityTowers oversees over 5,400 residential units, representing an asset management portfolio exceeding $2.2 billion.

“We distinguish ourselves with a service excellence of 16 years, managing these vibrant high-rise condominium communities,” says George Shalamay, president and CEO at CityTowers Property Management.

While CityTowers has expanded its reach to areas like Hamilton and Burlington, 80 percent of its properties are in Mississauga, making it one of the largest condominium management companies in the region.

Integrating New Technologies into Specialized Services

CityTowers’ focus remains on quality, innovation, and sustainable growth as it navigates the dynamic condominium landscape. The dedication to staying ahead in the industry is evident in the adoption of cutting-edge technologies.

These technologies play a crucial role in optimizing the three major services provided to clients: physical assets management, financial management, and administrative services. These services meet the unique needs of each condominium community, whether it is overseeing in-house personnel and emergency response monitoring or financial process management and administrative coordination.

On the financial side, CityTowers manages bookkeeping, budget development, banking transactions, reserve fund oversight, and cash flow management. It utilizes AI in communication for quicker responses. It leverages SparkPay software for streamlined accounts payable that helps in comprehensive accounting, financial management, and reporting. Google Workspace Enterprise Edition ensures secure document storage and team collaboration. Further, the use of Condo Control Central app, BuildingLink software, and Concierge Plus platform enhances effective communication with owners, fostering a seamless operational environment.

In administrative services, it navigates interactions between management, condominium offices, and owners, recognizing the unique dynamics of homeowners as stakeholders with specific legal rights. This also involves coordinating monthly reports, board meetings, and annual general meetings. Constant communication with owners keeps them informed about legal updates, ensuring compliance with laws like the condominium management services act. It also handles complex notice requirements, including information certificates, and provides administrative support for rule preparation, complaint handling, bylaw changes, and accessible maintenance of condominium corporation records.

Paving the Way for Successful Condominium Management

CityTowers stands out by emphasizing a personalized approach to clients, considering them not as numbers in a portfolio but as valued business partners. Its commitment extends to providing excellent support to property managers, fostering a collaborative atmosphere devoid of a bossy attitude from its head office staff.

It maintains transparent communication with unit owners and residents through regular town hall meetings, where Shalamay personally addresses questions and ensures promises are fulfilled. As an industry thought leader, Shalamay shares insights in various publications, helping stakeholders select and retain quality condominium managers.

In building and asset management, CityTowers prioritizes preventative maintenance over responsive maintenance, conducting thorough property inspections, providing detailed reports, and implementing recommendations. These aspects were crucial in resolving a major utility dispute, involving a big gas supply company that overcharged one of its managed high-rise buildings by $516000 over nine months. After a thorough review and complaints to regulatory bodies, the utility company acknowledged a meter issue, resulting in a $544000 credit to the building’s account. CityTowers’ dedication to ethical condominium management and proactive measures spared over 500 condo owners from potential financial distress. This achievement underscores the firm’s commitment to superior and integrity-driven services in its 16-year history.

Such success stories highlight its commitment to being a standout player in the industry. CityTowers was recently recognized as one of the top three management companies in Mississauga and celebrates a stellar year marked by a 16.5 percent portfolio growth.

The distinguished and reliable partner in condominium management prioritizes the unique needs of each property through its devotion to integrity, efficiency, and loyalty. This dedication propels CityTowers to continually enhance the condominium living experience.